My fear of this type of conflict stems from a fear of having to spend energy building trust within the team rather than on the substantive work of the training – but it is not really a fear of the conflict itself. The training is not the best time to deal with conflicts within the team, but sometimes it is inevitable. My recommendation is to go through all the important points that may contribute to someone feeling hurt and reach an agreement about decision making in such situations. The daily evaluation should be the time and place where frustrations are aired and transformed so they wouldn’t grow bigger.
